Our general terms and conditions of sale

Preamble

The present conditions are concluded between, on the one hand, the company DANILS - French Retro, (the Seller) whose head office is located at 100 Avenue du Général Leclerc 93500 Pantin and, on the other hand, the persons wishing to make a purchase through its Internet site https://www.frenchretro.com (the Buyer or the Customer).

 

1. Acceptance of the terms and conditions

The Customer acknowledges having read the general terms and conditions of sale when placing an order and declares that he/she accepts them without reservation.

 

2. Customer service

FRENCH RETRO places at the disposal of its customers :

An e-mail address: contact@frenchretro.com

A telephone number: 01.42.85.88.89

 

3. The Products

The prices of the Products are indicated in euros and include VAT. The prices indicated do not take into account the costs of packaging and delivery which will be invoiced additionally and will be specified to the Purchaser during the final validation of his order.

The Products are offered within the limits of available stocks. In the event of unavailability of one of the Products, the Purchaser is informed on the site with, if possible, an indication of the estimated replacement time. If a product is found to be unavailable after the order has been validated, the Purchaser may cancel his order by requesting either a refund of the sums paid or an exchange of the unavailable Product(s), by e-mail.

 

4. Retention of title

The products ordered remain the property of the Seller until full payment is received. On the other hand, on the effective date of delivery, the risks (in particular of loss, theft or deterioration) relating to the products delivered are assumed by the Buyer.

No dispute relating to the delivery itself is possible if the package appears to have been delivered, the Carrier's (intermittent) computer system being the proof.

 

5. Ask for

The automatic registration systems are considered proof of the nature, content and date of the order. The data provided by the buyer when placing the order are binding on the latter: in the event of an error in the wording of the address and telephone number of the addressee, the seller cannot be held responsible for the impossibility of delivering the product.

A new delivery would then be invoiced to the buyer.

 

6. Payment

The User will be able to choose between the following payment methods when validating his order:

- Paypal

- Credit card (PayPlug)

The buyer must make the payment when placing the order online. At no time may the amounts paid be considered as deposits or advances. All orders are payable in Euros, including all taxes and compulsory contributions.

The Buyer guarantees to the Seller that he has the necessary authorisations to use the method of payment chosen for his order, when registering his order form.

The Seller reserves the right to suspend or cancel any execution of an order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud related to the use of the Website.

Penalties are automatically applied to unpaid amounts after a period of ten days following the date of payment or following notification of rejection of the bank payment. The delivery of any new order may be suspended in the event of late payment or partial payment of a previous order, subject to the provisions of this document.

In the context of the fight against fraud on the Internet, the information relating to your order may be transmitted to any third party authorised by law or designated by the Seller for the sole purpose of verifying the identification of the Buyer, the validity of the order, the method of payment used and the planned delivery.

The Seller retains full ownership of the products sold until the full price has been received.

 

7. Delivery:

Products are delivered by GLS or La Poste. They are dispatched within a maximum of 48 hours for products in stock.

The delivery costs are notified to you in your basket, once you have registered.

The amount of the shipping costs is indicated on the order form (the basket).

Shipping costs include handling, packaging and transport costs.

-In case of absence of the buyer or the addressee or when the parcel could not be delivered because the size of the mailbox is too small, the buyer receives a delivery notice. This notice allows the buyer to collect the parcel from the designated post office within fifteen days. After this period, the parcel is returned to the sender.

No dispute concerning the delivery itself is possible if the parcel appears to have been delivered, the proof being the carrier's computer system (intermittent).

 

In case of anomaly in the parcel (opened or damaged parcel):

The buyer must not open it and return it to the post office within five days. Have a "spoliation report" drawn up. Opening the package voids any possibility of recourse to the carrier.

The buyer must inform the seller of the problem encountered by contacting us by e-mail.

In the event of an anomaly in the contents of the parcel (missing product, damaged product, etc.):

The Buyer or the recipient of the products ordered must inform the Seller of this anomaly by contacting us by email. Any reservation on the delivery of a product must be notified to the Seller by e-mail or by registered letter within 14 days.

In all cases, delays in the delivery of the package do not entitle the Buyer to claim damages, for which we shall not be liable.

Upon receipt of the Products ordered, the Buyer must check their conformity. Any anomaly relating to the delivery (missing or broken product, damaged package, etc.) must be reported by the Buyer by e-mail to the customer service department or by telephone.

The seller is released from his obligation to deliver in the event of force majeure (war, riots, fire, strikes, etc.).

If the parcel appears to be blocked at any stage of the delivery process, the buyer must contact customer services, who will open a consultation with the carrier. The carrier then has a maximum of 3 weeks to send us the results of their investigations.

If at the end of this period, the carrier is unable to send us proof, the parcel will be declared lost and we will proceed to refund the order. French Retro will then notify the customer and will immediately proceed to reimburse the customer for the order corresponding to the lost parcel (products and shipping costs).

On the other hand, if the carrier sends us a document confirming the delivery, FRENCH RETRO will not be able to open a dispute file and will therefore not be able to proceed with the reimbursement of your order.

 

In case of incomplete or wrong address:

In the event of an error in the delivery address, the customer shall bear the cost of reshipment.

In case of unclaimed parcel:

In the event that the package is not reclaimed, the costs of reshipment shall be borne by the customer.

 

8. Right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, the customer has a period of 14 working days from the day of receipt of the package to exercise his legal right of withdrawal, i.e. to return, at his own expense, products that are not suitable.

The customer is not obliged to justify his withdrawal, but must validate his return request by email to the customer service, either by email or by telephone.

In case of withdrawal, the product must be in its original packaging. The product must still be marketable in order for the customer to benefit from the right of withdrawal.

This right of withdrawal is exercised without penalty.

In the event that the right of withdrawal is exercised, the customer may request a credit note or reimbursement of the sums paid. Following the cancellation request, DANILS, in accordance with the legal provisions, shall reimburse the customer within 14 days of receipt of the product. In the absence of receipt of the product or proof of delivery, DANILS reserves the right to postpone the reimbursement until the day of receipt of the product. DANILS will proceed to reimburse by the same means of payment as the one used on the day of the order, unless the means of payment used does not allow it. Thus, if the order was paid for by credit card, DANILS will reimburse you by crediting the same credit card.

The shipping costs associated with the return shall be borne by the Purchaser (except in the event of non-conformity of the order).


9. Return procedure

In the event of withdrawal, you must notify our customer service department by email to contact@frenchretro.com and return the item and accessories supplied in their original packaging to the following address:

RETRO FRENCH

Returns Department - Lot 106

100 avenue du Général Leclerc

93500 Pantin


Returns that do not comply with this procedure may result in a significant delay in the processing of your return.

10. Warranties

All products on the website are covered by a 2-year warranty.

All products sold on the French Retro website are subject to the legal guarantee of conformity provided for in articles 217-4 and following of the Consumer Code. The customer has two years to make use of this guarantee, starting from the date of delivery of the product. If the apparent defect, the lack of conformity or the hidden defect of the item declared by the customer is found after the expertise, DANILS may repair or replace the product. In the event of impossibility, DANILS reserves the right to reimburse the customer at its own expense.

DANILS cannot be held responsible for any misuse and/or intensive use of the items by the customer. Likewise, DANILS cannot be held responsible for the return of a competing product and/or a product not sold on the site by the customer. It is the customer's responsibility to return the correct item.

For products sold on the site, DANILS shall be liable for defects of conformity of the goods to the contract under the conditions of article L. 211-4 et seq. of the Consumer Code and for hidden defects of the item sold under the conditions provided for in articles 1641 et seq. of the Civil Code. With regard to the guarantee for hidden defects, the consumer may decide to enforce this guarantee within the meaning of Article 1641 of the Civil Code and, in this case, may choose between rescinding the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.

When acting under the legal guarantee of conformity, the customer :
- has a period of two years from delivery of the goods to take action;
- may choose between repair or replacement of the goods, subject to the cost conditions set out in article L. 211-9 of the Consumer Code;
- is exempt from proving the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months as of 18 March 2016, except for second-hand goods.

The legal guarantee of conformity applies independently of the commercial guarantee.

The customer may decide to apply the guarantee against hidden defects of the product within the meaning of article 1641 of the Civil Code. In this case, he may choose between termination of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

11. Opposition to the telephone canvass

You have the option of registering free of charge on a BLOCTEL (www.bloctel.gouv.fr) telephone objection list (www.bloctel.gouv.fr) to stop being contacted by telephone by a professional with whom you have no current contractual relationship, in accordance with the law n°2014-344 of 17 March 2014 relating to consumer affairs.

Any consumer can register free of charge on this list on the website https://conso.bloctel.fr/index.php/inscription.php.

12. Legal information

The personal data collected in the context of distance selling are mandatory, as they are necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential. Failure to provide this information will automatically result in the order being refused.

In accordance with law n°78-17 of 6 January 1978 relating to information technology, files and liberties, the processing of personal data collected on the Site has been declared to the National Commission for Information Technology and Liberties. The user has the right to access, modify, rectify and delete data concerning him/her. To exercise this right, the Purchaser must send a letter to the customer service department.

 

13. Disputes

These general conditions of sale and the contractual relations between the Seller and the Buyer are subject to French law. If you are a private individual, you may bring your dispute before the court of your choice, irrespective of the place of delivery and the method of payment accepted.

However, before resorting to the courts, the customer is invited to contact the DANILS claims department. If no agreement is reached, an optional mediation procedure, conducted in a spirit of loyalty and good faith, shall be proposed in order to reach an amicable agreement in the event of any dispute relating to the present contract, including that relating to its validity.

In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a mediation system for consumers. The chosen mediation body is: SAS CNPM - MÉDIATION - CONSOMMATION. In the event of a dispute, consumers can file a complaint on the following website:

https://cnpm-mediation-consommation.eu 

or by post to

CNPM - MEDIATION - CONSUMER AFFAIRS

27, avenue de la Libération - 42400 SAINT-CHAMOND

IN THE EVENT THAT MEDIATION FAILS OR IS NOT ENVISAGED, THE DISPUTE WILL BE REFERRED TO THE COMPETENT COURT DESIGNATED ABOVE.